Could your licensed premises pass a compliance inspection today? If the police, licensing authority or another authorised officer visited, could your managers quickly produce the correct documents and demonstrate that the business is operating within its premises licence?

Poor mental health can affect attendance, concentration, communication, confidence and performance. It may also contribute to staff turnover and make it harder for employees to respond effectively during challenging situations.

Many licensing problems do not start with major failures. They often begin with simple staff mistakes: failing to ask for ID, serving someone who is already drunk, not recording a refusal, ignoring licence conditions, or not understanding what to do when a difficult situation arises.