Customer Management Compliance Courses UK | Click2Comply

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Security, Conflict & Customer Management Courses

Our security, conflict management and customer handling courses are designed for staff working in licensed premises. Learn how to manage difficult situations, handle refusals professionally, and maintain a safe, compliant environment for both customers and staff.

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17 Courses

These courses are designed to equip staff with the skills to manage conflict, handle difficult situations, and maintain a safe, controlled environment within licensed premises.

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Conflict Management & De-escalation

Learn how to manage conflict, calm situations and prevent escalation.

15 mins

Refusals & Difficult Conversations

Refuse service professionally while remaining compliant and confident.

15 mins

Dealing with Intoxicated Customers

Recognise signs of intoxication and manage situations safely and in line with the law.

15 mins

Working Effectively with Door Staff

Build Strong teamwork with door staff to maintain safety and reduce risk.

15 mins

Customer Welfare & Duty of Care

Understand your responsibilities to protect and support your customers.

15 mins

Suspicious Behaviour

Spot the signs of suspicious behaviour and know how to respond appropriately.

15 mins

Conflict Management for Licensed Premises Staff Level 2

Develop practical skills to manage conflict situations specific to bars, pubs, and venues.

2 Hours

Refuse Service Professionally and Safely

Learn how to refuse service clearly, safely, and in line with legal requirements.

15 mins

Managing Vulnerable Customers

Recognise vulnerability and take appropriate action to support and protect individuals.

15 mins

Managing Door & Security Staff

Understand how to effectively supervise and work with door teams to maintain control and safety.

15 mins

Queue Management & Entry Control

Manage queues safely and control entry to prevent overcrowding and reduce risk.

15 mins

Customer Searches & Entry Policies

Apply safe and lawful search procedures while maintaining professionalism and respect.

15 mins

The Law on Searching Customers

Understand the legal framework around customer searches and your responsibilities.

30 mins

Dispersal at Closing Time

Plan and manage safe dispersal to reduce disorder, complaints, and risk outside your premises.

15 mins

Customer Service for Licensed Premises

Level 1 course helping staff in pubs, bars, restaurants and licensed venues deliver professionals, safe and customer focused service

30 mins

NLP Awareness

A short introductory course exploring how language, behaviour and communication patterns can influence confidence, rapport and workplace interactions.

30 mins

Police, Council & EHO Visit Readiness

Learners will understand staff conduct, escalation, records, CCTV readiness and follow-up actions.

15 mins

Why this training matters?

Stay compliant with the licensing Act 2003
Reduce the risk of fines or licence review
Protect your business and reputation.
Build a safer environment for staff and customers.

Need help choosing?

Our team are here to help you find the right training for your role or business.

Train your whole team with a business plan.

Unlimited access to all our courses, track staff progress and keep compliant all year round.

View Business Plans

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